After the Second World War, Japanese manufacturing, especially the car industry dominated. They were able to produce in volume, quickly and to quality standards that put western manufacturers to shame. Gradually other manufacturers around the world tried to learn how the Japanese did this and so we began to learn about “Lean Manufacturing”
After a while, people began to apply the thinking into other sectors including service and after sales support and even the supermarket industry (Tesco at the height of its powers employed Lean techniques).
Can we learn anything from Lean Manufacturing? Continue reading